What Information We Collect and Why
When you open an account with us, we collect the details you provide directly — your name, email address, phone number and account credentials. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record transaction identifiers and wallet references to verify payments
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and resolve any disputes. We do not store your full mobile banking PIN or bKash wallet password at any point. We also collect device and session data automatically — your IP address, browser type, operating system and pages visited — to keep your account secure and
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to detect unusual login activity. If you contact our support team, we retain those messages as part of your account record. All data is processed for the purpose it was collected: account management, payment processing, fraud prevention and service improvement. We do not sell your personal
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data to third parties. Data sharing with payment processors like bKash, Nagad and Rocket is limited to what those providers need to complete your transaction. Your use of this platform and availability of its services depends on your local law and the eligible regions in which
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we operate.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.